New AT&T Mobility consumer lines will come with the anti-robocall service. Millions of existing AT&T customers also will have it automatically added to their accounts over the coming months.
This expansion of our AT&T Call Protect service is made possible by a June ruling at the FCC. It clarifies that call-blocking tools may be offered by phone service providers on an “opt out” basis. That means we can automatically provide you the service unless you decline, instead of first asking you to download an app or go to your settings to “opt in.”
“The FCC has been a tremendous partner in the war on robocalls,” said Joan Marsh, executive vice president of regulatory & state external affairs for AT&T Communications. “The Commission’s recent action builds on a years-long effort to enable broader adoption of call-blocking tools and allow providers to better protect their customers and networks. AT&T remains committed to working with our government and industry partners in the ongoing battle against unwanted and illegal robocalls.”
The blocking service also will be added in coming months on lines where we’ve already automatically added suspected spam alerts, but not fraud blocking. You will be notified by text message when the service has been added.
If you are an AT&T Mobility customer and you don’t want to wait, here’s more good news: AT&T Call Protect is available right now for download as an app, or by going into your account settings on myAT&T and turning it on.1
If you are an AT&T Phone customer with a home line, you also can get help. Digital Phone Call Protect is available by going into your account settings on myAT&T and turning it on.
MyAT&T is also the place where you can opt out of the service.
AT&T has been working hard to reduce unwanted robocalls. We will continue the fight through call authentication – verifying that callers are not faking their phone numbers – and many other tools.
Look for more details and announcements in coming months.
1 Eligibility for service: Available for consumer and business (except for government) postpaid wireless accounts with eligible service. Not available for AT&T PREPAID® accounts. Device requirements for app: Compatible device is required and includes iPhones 6 or newer, running iOS v9.3+, and AT&T HD Voice-enabled Android smartphones. Some features vary by device operating system. Phones sold by other carriers or direct from device manufacturers may not be eligible.