COVID-19: Our Response / Nuestra Respuesta

As the Coronavirus (COVID-19) situation evolves, AT&T's response to it evolves in real time. / Mientras desarrolla el estado de Coronavirus (COVID-19), la respuesta de AT&T al virus también evolucionara en tiempo real.

For our latest updates in English, please visit: about.att.com/pages/COVID-19.html.

Para nuestras últimas actualizaciones en Español, visite: about.att.com/pages/COVID-19_spa.html.

As our company responds to COVID-19, the health and safety of our colleagues, customers and communities remains our top priority. How we respond is critical to millions of people and companies around the world, and we’re committed to being there when they need us most. And we have a special responsibility to America’s first responders and public safety community, who rely on FirstNet, the nationwide wireless broadband communications platform dedicated to them, built and managed by AT&T.

Although this is an especially uncertain time, AT&T devotes enormous resources into planning for the unexpected. We maintain an ongoing continuity plan to ensure that every one of our internal teams – including my team – can continue to operate safely during this time. We also have a world-class Network Disaster Recovery organization designed to ensure the integrity of our physical network remains reliable.


OUR LATEST

AT&T is proud to support our customers. Through June 30, 2020, for residential or small business customers who notify us that they are unable to pay their bills due to disruptions caused by the coronavirus pandemic, we will:

  1. Not terminate any postpaid wireless, home phone or broadband residential or small business account.
  2. Waive any late payment fees for postpaid wireless, home phone or broadband residential or small business, U-verse TV or DIRECTV customer.*
  3. Waive domestic postpaid wireless plan overage charges for data, voice or text for residential or small business wireless customers.*
  4. Keep our public Wi-Fi hotspots open for any American who needs them.

* The coronavirus pandemic is causing many hardships. If you find yourself in financial trouble and unable to pay your bill, we’re here to help you. To submit a waiver request, visit: https://att.com/help/covid-19/waive-overage-fee/

Our newest benefits include more mobile hotspot data, accessory discounts, flexible return policy, curb-side pick-up, doorstep delivery and free express shipping. To provide further relief and support, AT&T previously announced: 

Unlimited AT&T Home Internet

All AT&T consumer home internet customers, as well as Fixed Wireless Internet, can use unlimited internet data through June 30. We’ll continue to offer internet access for qualifying limited income households at $10 a month through our Access from AT&T program. We’ve expanded eligibility to the program to households participating in the National School Lunch Program and Head Start.

We are automatically increasing mobile hotspot data by 15GB a month for each line on an unlimited plan that currently includes a monthly tethering allotment through June 30. That means if you’re on AT&T Unlimited Elite you’ll automatically get 45GB a month of tethering per line.

Distance Learning

We’ve created a new $10 million Distance Learning and Family Connections Fund to give parents, students and teachers tools they need for at-home learning, with our first contribution of $1 million going to Khan Academy.

Now we’re committing more than $500,000 to organizations focused on connecting young people with meaningful mentor relationships – online. AT&T will team up with CareerVillage.org and professional golfers Jordan Spieth and Maria Fassi, and influencer Tisha Allyn, Byron Nelson tournament head, John Drago, and AT&T executives to answer career and mentoring-focused questions.

To help college students affected by COVID-19, we’re launching the AT&T Summer Learning Academy, which runs from June 22-July 20. The AT&T Summer Learning Academy is a free, self-paced online learning certificate program powered by our award-winning AT&T University curriculum. The unpaid “externship” is designed to support more than 100,000 students on the AT&T University platform. Students will have the opportunity to hear from speakers like Stedman Graham, Molly Bloom (author of Molly’s Game) and General Thomas Kolditz.

For kids across the country, summer camp is a time when they connect with friends, try new things, discover untapped talents and grow as individuals. This summer, we’re reimagining the summer camp experience with AT&T Summer Camp. It features free activities, curated from a variety of nonprofits, that engage kids in learning new skills. Kids will be able to cultivate their writing skills with 826 National, code their own games with Scratch and submit videos to Reel Works’ Reel Viral Challenge. To support AT&T Summer Camp, we’re contributing more than $5 million to organizations that engage kids in subjects including literacy, STEM, filmmaking and more.

AT&T Supports First Responders, Medical Personnel and Others in need impacted by COVID-19 with Nourishing Meals

First responders and medical personnel are playing a critical role in helping care for their communities during the COVID-19 pandemic. That’s why we’ve committed $5.5 million to provide nourishing meals for first responders, medical personnel, and others in need impacted by COVID-19. We’ll be collaborating with local organizations in communities most impacted by the pandemic.

Serving Those who Serve

AT&T is redirecting more resources to provide communication services and tools for first responders, health care professionals, educators and other essential customers.

We’re helping keep our military and their families connected during this difficult time. We’ve worked out an agreement with the Navy Exchange Command that allows military personnel stationed on selected Navy ships to make calls to their loved ones through June 30 at no cost to the Navy or its sailors.

AT&T also announced three months of free wireless service for frontline nurses and physicians nationwide on the FirstNet® network. Visit FirstNet.com to learn more.


AT&T continues to work internally and with community partners to find additional ways to keep people connected. That’s what we have done for 145 years.

You can find more information and the latest updates about AT&T’s response to COVID-19 at about.att.com/pages/COVID-19.html.

And to help make better sense of the headlines, CNN Chief Medical Correspondent Dr. Sanjay Gupta has been hosting a CNN Podcast: “Coronavirus: Fact vs. Fiction.” Listen here: www.cnn.com/audio/podcasts/corona-virus.

For more information on how to protect yourself from COVID-19, please keep informed through the CDC website: www.cdc.gov/coronavirus/2019-ncov/index.html.

Please stay safe and healthy,

AT&T


Download our one-pager that highlights the portions of our response pertaining to FCC Chairman Pai’s “Keep Americans Connected Pledge”

Descargue nuestro localizador único que destaca las porciones de nuestra respuesta relacionadas con el compromiso "Mantener a los Estadounidenses Conectados" del Presidente de la FCC Pai.

Newer Post

We have work to do

Older post

We have work to do

©  2020 AT&T Intellectual Property. All rights reserved.